Frequently Asked Questions
Features |
Ordering |
Shipment |
Payment
Features:
What is a depth of field adapter?
A depth-of-field adapter, often shortened to Dof
adapter or 35mm adapter, is used to achieve shallow depth
of field on a video camera whose sensor size is not adequate to achieve it
natively. A DOF adapter could theoretically be used on a multitude of platforms,
although it is most useful on prosumer digital camcorders where high resolution
is a capability but the sensor size is still small enough to elicit use of the
adapter. The term 35mm adapter is common, since most designs use a focusing
screen the size of a 35mm film frame (24x36 mm) and interface with lenses
designed for 35mm cameras.
What is Enhanced-Performance Dynamic Nanotechnology?
The Enhanced-Performance Dynamic
is developed in Japan and consists in exploit the spin movement in a optimal
manner to diffuse better the light, the optical polymer which is made the Modo35
ground glass has a micro-furrows based suface, it runs concurrently with the
rotary motion of the disk, this does mean less waste of energy with a superior
optical quality. In short, is the most intelligent optical technology to
have an clean and sharp spinning surface, this smart technology allows extreme
f-stops decreasing apertures as shown in this clip:
http://vimeo.com/7832465.
What the difference between the
Modo35 and the other adapters on the market?
The main difference
is the optical quality of the output
imagery, the results are easely verifiable, take
a look: http://modo35.com/videos.html, all clips in this page are made with the
Modo35 dof adapter. Then the price, our device costs five or more times less than our competitors,
producing a result of investment enormously beneficial to film your projects
with a high professional optical dispositive.
Is the Modo35 compatible with my videocamera?
Currently the Modo35 is compatible with all cameras on
the market, except for the Sony PMW-EX1 - EX3 and the
Panasonic AG-HVX200, these camcorders have an optical
issue on edge-to-edge focus
when zooming into the ground glass, this problem happens with all
adapters on the market, without exceptions, currently
only few companies have developed an "optimization kit" lens Achromat able to
fix this problem, e.g.
letusdirect.com. If you're willing to use the Modo35 must first purchase this
third party kit from these companies.
Is the image upside down or there is such
a 'flip unit' included?
No, we sell only the pure single optical dispositive, ready to shoot
of course but with no erecting images
accessories included, as we are sure that these expensive
massive glass prims based 'flip units' will degrade the overall optical images
quality, we do not manufacture them, our goal is to keep the optical quality as
high as possible. We advise our customers to use external monitors to have the
right orientation while shooting, this technic will keep the optical quality of
the footages at a acceptable level, these small 7 inches monitors are available
on eBay for few money, try to search the words "7 monitor". After that
you can use
your software to erect the image in post production.
Why did you change the old
version ModoLight and ModoPro with this new one Modo-U?
Is Modo35 a handheld device or will I
need a support system?
Ordering:
Do you
have Dof Adapters in stock?
Does the customer receive a full refund on his/her
purchase price?
Shipping:
What kind of insurance do you offer in
your shipping service?
What's in the box?
What should I do if an item is missing from my order?
I want you to ship my order via Express Mail
like TNT, DHL etc. How do I change the shipping method that the online
shopping cart uses?
Can you ship an order to someone as a gift
from me?
Payment:
How long do you keep user information?
The extincted
versions, ModoLight and ModoPro were too similar
between them to justify two
versions, the difference in production costs were minimal,
basically is a ModoPro with its name changed,so
we decided to unify the models, the
letter U of "Modo-U" means
Universal, a practical and easy to understand unique solution,
able to cover the need of mounting on all camcorders
on the market, except those specified as not
compatible, currently are only two known
is the Panasonic HVX and the
Sony EX1-3
You can use if you wish the Modo35 as an handheld device, however your footages
may come out shaken. To have better results we advise to use third-part rods
support to attach your assemblage on tripod or other camera stabilizing systems.
The Modo35 is compatible with the most common support system on
the market. Please contact us for further informations.
How long does it generally take to process an order?
It takes 1 to 2 weeks for us to process an
order. The actual delivery time can vary based on stock levels of the material
used to construct the dof adapters, we import the optical material from Japan,
USA and Germany and this may take more time than expected. You will be informed
by email on the exact delivery time after you have placed an order, in any case
the construction, field tests and
shipping time will never
dure more than 30 days.
After I submit an order with
Modo35.com, how will I be advised of the
order's progress?
We will keep you completely informed
of your order via e-mail. Your
tracking number will be emailed to you once the item is shipped.
No we construct the units only by restricted customers request, the manufacture
starts immediately after we recieve the orders.
How long does it generally take to process an order?
It takes 1 to 2 weeks for us to process an
order. The actual delivery time can vary based on stock levels of the material
used to construct the dof adapters, we import the optical material from Japan,
USA and Germany and this may take more time than expected. You will be informed
by email on the exact delivery time after you have placed an order, in any case
the importation, construction and field tests period will never
dure more than 14 days.
Return for Refund.
If for any reason you are unsatisfied with your purchase, you will have 7
(seven) days from the date it arrived, to return it for a refund will be issued
for 100% of the purchase price, less shipping cost incurred in the return.
Please note that all refunds for international orders will not cover any customs
or import duties, brokerage fees, or taxes paid on shipments. The refund will be
arranged after we receive your return and issued to the specific payment account
you were originally charged.
Return for Exchange.
If for any reason you are unsatisfied with your purchase, you will have 30
(thirty) days from the date it arrived for exchange. Modo35.com will send you
the new product immediately after the old Modo35 adapter is received. You are
responsible for all shipping costs or other charges incurred in the exchange.
Do you ship
internationally?
Yes we ship
all over the world. All orders placed via our
online shopping cart will be delivered.
Your money is completely safe, every package is covered up to €500,00 (Approx.
750 US dollars). This insurance service is included in the shipping price.
How do I get my tracking number?
The tracking numbers for each day's
shipped orders are automatically emailed the same day . Alternatively, you can
contact us via email to find out more
informations about your shipping. Please note our shipment Tracking Number will
work only to the italian borders, however it is the most secure Postal Service
offered today. Items sent with Registered Package are placed under tight
security from the point of mailing to the point of delivery.
The Modo35 Package Contents:
Modo-U™, the complete setup
3 AAA rechargeable batteries
User guide
They have
not delivered yet my package. Why?
Please contact your
local post service to obtain further status on your package. The priority
of delivery within the method of shipment chosen is determined by your local
hub. We would always like for your packages to be
delivered ASAP. Most packages arrive within: Europe
2-7 business days, Worldwide (USA, Canada, Australia and other countries) 7-14
business days (not including weekends or holidays). Please note however that
certain international locations may take longer (up to 4 weeks).
Why was a postal
notice left on my door?
To let you know that a package
delivery or pickup was attempted. Please contact your local post
office for details.
First, verify that you've received all the
pieces that make up the order. if
you still can not fint it, please email us and the
missing implement will be promptly delivered to you.
Do you pay
the return shipping cost for defective merchandise?
No, we do not
pay the return shipping cost for defective merchandise. However, if you have
a malfunction piece we will replace the item and ship the
replacement to you at no charge. Every
products are insured, in any case you will not loose your money or product,
your item will be replaced promptly.
How do I know the
shipping cost to my country?
Is very easy, we have three standad
insured covered shipping zones, all you have to do is to find your
country zone number, and than in the drop down menu select your respective zone
number.
How long is the waiting period
before I am able to file a claim for a lost, damaged, misdelivered or tampered
package?
If your order was damaged,
misdelivered or tampered with while in transit, please contact
us within 7 business days of delivery. If your order was lost while in
transit, please contact Customer Service within 30 business days of not receiving
your order.
If you wish
alternative shipping methods please contact us for further informations.
Yes, When you
finish your check out contact us for separate
billing and shipping address. Just
make sure to to specify your gift recipient's address.
What kind of payment methods do you
accept?
We do
accepts various payment methods, here is a list of
available the options.
PayPal:
the fast, free, easy, secure way to make online payments, in 56 countries
and regions. With PayPal, you can shop without sharing your financial
information - privacy is built in. And you control how you pay (bank account,
your PayPal balance or credit card).
Bank transfer:
Modo35.com maintains bank account in
Italy allow customers domestic transfers for a low fee. This option is
suggested for customers without credit card or PayPal account.
Please contact us for further informations.
Western Union: Western
Union allows you to transfer money worldwide, from literally any place. As it is
a bit more pricy compared to other payment options, it is only recommended if
you do not have any other means of payment.
PostePay
This method is only available for italian customers. Basta
reccarsi alla posta oppure direttamente dal computer, le ricariche costano
€1,00. è un metodo veloce e di immediata possibilità di conferma.
Is the Modo.com website secure? What type of security features are
utilized to safeguard my money?
We
can certainly understand our customers want their personal transactions to be
simple and most of all, secure. Having said that, we offer product payment
through PayPal. This media is easy to use and most importantly, very secure. To
increase our security at Modo35.com, we have verified our account through PayPal
so you can feel secure when making payments to Modo35.com.
If you don't receive your item, PayPal Buyer Protection covers your
eligible purchases for the full purchase price and original shipping costs if
you win your claim. As a verified member our account
can cover up €1000,00 (Approx. 1,500 U.S Dollars) of your payment.
We do not keep users personal informations, everything is
done via external interface as Paypal users transactions, we do not have a
database like that.